Last updated: October 2026
These Terms of Service govern your use of Legacy Oak Enterprises LLC's ("Legacy Oak," "we," "us") automated text messaging assistant service.
Legacy Oak provides an AI-powered text messaging assistant on behalf of home service businesses. When a call to one of our client businesses is missed, our system may text the caller to follow up, ask about their service needs, and help schedule an appointment.
By interacting with our text messaging assistant, you consent to receive text messages related to your service inquiry. Message frequency varies based on the conversation. Message and data rates may apply.
You can cancel text messages at any time by texting "STOP." After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time and we will start sending SMS messages to you again.
If at any time you have questions about the messaging program, text "HELP" to the number you were messaging with, or contact us directly using the information below.
Carriers are not liable for delayed or undelivered messages.
While our assistant responds automatically, actual appointment confirmation is subject to the availability of the business you contacted.
Our assistant is not an emergency service. If you smell gas, see smoke or fire, or believe anyone is in danger, leave the area and call 911 or your utility company right away. Do not rely on a text or call to our assistant in an emergency.
This section applies to home service businesses that subscribe to a Legacy Oak plan. It does not apply to customers who call or text one of those businesses.
The price of each plan, including any one-time setup fee and the monthly fee, is shown on our website and at checkout before you pay. The Starter Setup payment covers your first 90 days of service, counted from the day you pay; the monthly fee begins after that. For other plans, your first payment includes the setup fee and your first month, and the monthly fee is charged each month after that. Payments are processed by Stripe.
There is no long-term contract. Service is month to month and continues until you cancel.
To cancel, email support@legacyoakenterprises.com before your next billing date. Your service keeps running until the end of the period you have already paid for, and you will not be charged again. When your service ends, turn off call forwarding to the phone number we provided, because that number will stop working.
If you change your mind, email us within 7 days of your first payment and we will refund that payment in full.
On the Starter Setup plan, you can try the service on real calls for two full weeks, counted from the day texting goes live on your number. If it is not saving you time or booking jobs, email us within those two weeks and we will refund your Starter Setup payment.
Apart from the two refunds described above, setup fees and monthly fees already charged are not refundable.
You can move to a higher plan at any time, and we credit the setup fee you have already paid toward the new plan. A move to a lower plan takes effect on your next billing date.
Text messaging from your business number begins once phone carriers approve the registration we submit for you. This usually takes about a week and can take longer. The timing is set by the carriers and is outside our control. Until then, callers hear a message and you are alerted to call them back.
We may update these terms from time to time. Continued use of the service after changes constitutes acceptance of the new terms.
Legacy Oak Enterprises LLC
2232 Dell Range Blvd, Suite 303 #1778
Cheyenne, WY 82009
Email: support@legacyoakenterprises.com
Phone: 307-222-8022